Privacy Policy

Last updated:

Information We Collect

We collect information that you provide directly to us when you use our services, contact us, or interact with our website. This includes:

  • Personal identification information such as name, email address, and phone number
  • Communication data when you contact us through our website forms or email
  • Information about your preferences and requirements for interior styling services
  • Automatically collected information including IP address, browser type, device information, and usage patterns when you visit our website

How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our interior styling services
  • Respond to your inquiries, requests, and communications
  • Process and manage service bookings and consultations
  • Send you service-related information and updates
  • Analyse website usage to improve user experience
  • Comply with legal obligations and protect our rights

Legal Bases for Processing (GDPR)

For users in the European Economic Area, we process your personal data based on the following legal grounds:

  • Consent: When you provide explicit consent for specific processing activities
  • Contract Performance: To fulfil our contractual obligations when you engage our services
  • Legitimate Interests: For website analytics, service improvement, and business operations
  • Legal Compliance: To meet our legal obligations and respond to legal requests

Information Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

  • With service providers who assist us in operating our business and website, subject to confidentiality obligations
  • When required by law or to respond to legal processes
  • To protect our rights, property, or safety, or that of our clients and others
  • In connection with a business transfer, such as a merger or acquisition

Data Protection

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Options

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal data
  • The right to rectify inaccurate or incomplete data
  • The right to request erasure of your personal data
  • The right to restrict processing of your data
  • The right to data portability
  • The right to object to processing
  • The right to withdraw consent at any time

To exercise these rights, please contact us using the information provided in the Contact Information section.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable data protection laws.

Data Retention Periods

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymise it.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Services

Our website may use third-party services that collect information about your use of our site:

  • Google Ads Conversion Tracking: Tracks conversions from our advertising campaigns
  • Remarketing: Enables us to show relevant advertisements to visitors who have previously visited our website
  • Google Analytics: Analyses website usage and visitor behaviour to help us improve our services
  • Google Maps API: Provides location-based services when relevant

These services may use cookies and similar technologies. Please review their respective privacy policies for information about their data practices.

Use of Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyse site traffic, and personalise content. For detailed information about our cookie practices, please refer to our Cookies Policy.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Soywaxflame
Simeon park, Spreydon
Christchurch 8024, New Zealand
Email: callme@soywaxflame.world
Phone: +64 27 230 3915

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